Legal
Privacy Policy
Grand Velvet Room respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.
Effective date:
Information We Collect
We collect information that you voluntarily provide to us when making a reservation, booking a poker evening, or contacting us. This may include your name, email address, phone number, and any other details you choose to share.
- Contact details: name, email address, phone number.
- Reservation details: date, time, number of guests, special requests.
- Payment information: processed securely by third-party providers; we do not store full card details.
- Technical data: IP address, browser type, device information, and pages visited (collected automatically via cookies and analytics).
How We Use Your Information
We use your personal information to provide and improve our services, process bookings, respond to inquiries, and send you relevant communications if you have opted in.
- To manage table reservations and poker evening bookings.
- To communicate with you about your booking or inquiry.
- To send promotional emails or newsletters if you have subscribed.
- To analyze website usage and improve user experience.
- To comply with legal obligations.
Disclosure of Your Information
We do not sell your personal information. We may share your data with trusted service providers who assist us in operating our website and delivering our services, such as booking platforms, payment processors, and email marketing services.
- Service providers are contractually obligated to protect your information and use it only for the services they provide.
- We may disclose information if required by law or to protect our rights and safety.
- We do not share information with third parties for their own marketing purposes without your consent.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.
- All data transmissions are encrypted using SSL/TLS.
- Access to personal information is restricted to authorized personnel only.
- We regularly review our security practices to ensure ongoing protection.
Your Rights and Choices
You have the right to request access to the personal information we hold about you, to ask for corrections if it is inaccurate, and to request deletion of your data where applicable.
- You may also opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
- To exercise any of these rights, please contact us using the details provided below.
- We will respond to your request within a reasonable timeframe as required by law.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.
- We use essential cookies for site functionality, analytics cookies to understand usage, and marketing cookies to deliver relevant ads.
- For more details, please refer to our Cookie Policy.
- You can disable cookies in your browser, but some features may not function properly.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with a new effective date.
- We encourage you to review this page periodically for the latest information.
- Material changes will be communicated through prominent notice on our website.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
- Email: [email protected]
- Phone: +61 489 635 214
- Address: 86–90 Pitt Street, Sydney NSW 2000, Australia